Terms and Conditions
ANNE CLAIRE BABY Website Terms and Conditions of Supply
Our Privacy Policy and Website Terms of Use states all information about Anne Claire Baby and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.
These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and ensure you understand them before ordering any Products from our Site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Site.
1. INFORMATION ABOUT US
1.1 We operate the website www.anneclairebaby.com, registered as Anne Claire Baby Store Ltd, in the United Kingdom under number 09448727 and based in Warwick, United Kingdom. Our VAT number is GB236599663
1.2 Contact
1.2.1 When we refer to "in writing" in these Terms, this will include email. You will receive communications from us using the email address you provided when you made your purchase. Please ensure that the email address is correct and free from spelling mistakes.
1.2.2 If you wish to contact us for any reason, our customer service is automated with tickets via email contato@anneclairebaby.com. Alternatively, you can use the form on our website: https://www.anneclairebaby.com/pages/contato
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and correct any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.
2.2 After you place an order and payment is confirmed, you will receive an email from us acknowledging that we have received your order. Please note that payments via Boleto Bancário can take up to 3 business days.
2.3 We will confirm our acceptance by sending you an email confirming that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
2.4 If we are unable to supply you with a Product, for example because that Product is out of stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our website, we will inform you by email and we will not process your order. A proposed solution (replacement or replacement) will be sent to you as soon as possible.
3. RETURN AND REFUND
3.1 You have the right to cancel the contract. This means that during the relevant period, if you change your mind or decide for any other reason that you do not wish to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Our means of processing the refund is via website credit.
3.2 However, this right of cancellation does not apply in the event of:
3.2.1 goods that are made to your specifications or clearly personalized;
3.2.2 sealed goods that are not suitable for return for health and hygiene reasons if the seal has been broken after delivery;
3.2.3 sealed audio or video recordings or sealed computer software, once such products are opened after you receive them; and
3.2.4 any products that are inseparably mixed with other items after delivery.
3.3 Your deadline for cancelling the Contract depends on what you ordered and how it is delivered, as set out in the table below:
Exchange or return requests can be made up to 7 days after receiving the product.
3.4 The exchange or return request must be sent to the email contato@anneclairebaby.com or via the online form on the website: https://anneclairebaby.returnscenter.com/
3.5 If you cancel your contract, we will:
3.5.1 refund to you, by way of website credit , the price you paid for the goods. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by them being handled in a way that would not be permitted in a store; please see our Returns Policy for information on what handling is acceptable and examples.
3.5.2 refund , via website credit , delivery costs you have paid, although, as permitted by law, the maximum refund will be the delivery costs by the least expensive delivery method we offer (provided this is a common and generally acceptable method). For example, the maximum refund is PAC, the economy mode of the Post Office.
3.5.3 make any compensation, via credit on the website , due to you as soon as possible and in any case within the deadlines indicated below:
(a) if you have returned the Product: 7 days after the day on which we received the Product from you or, if earlier, on the day on which you provide us with evidence that you sent the Product back to us.
(b) if you have not received the product : 90 days after the last tracking movement. See the clause on loss of merchandise during transport.
4. DELIVERY
4.1. We ship from England within 2 business days after payment confirmation (except orders and stock updates); Some clothing models may take up to 2 weeks to be shipped;
4.2. Delivery times vary from 5 to 45 working days, and may vary depending on the speed of the Post Office and Customs Service.
a. 2 to 7 days to arrive in Brazil;
b. 2 to 5 days for mandatory passage through Brazilian Customs;
c. 1 to 33 days for the Post Office to deliver to your home.
Therefore, your order may arrive in 5 business days or, if you accumulate longer periods, it may arrive in up to 45 business days. The common delivery time (more than ninety percent of shipments) is 15 calendar days.
Holidays during festive periods such as Christmas and New Year may extend deadlines.
4.3 Loss or delay in delivery
For the item to be considered lost, 90 days must pass without movement , during which time the shipment may be delivered late.
If the postal item remains unused until the deadline, you may choose to have another item sent or a full refund.
Postal items with the status " Item has not yet arrived at the unit " or " Item not found in the postal flow" are automatic messages from the Post Office and do not constitute loss. Only the passage of 90 days without delivery triggers the resending/refund procedure.
We do not compensate for delays, only for loss.
4.4 Non-delivery due to Incorrect or Insufficient Delivery Address:
It is your responsibility to provide complete and correct information for delivery of your order. If delivery is not possible, reshipment will be made upon payment of shipping and restocking costs.
5. TAXES AND FEES ON INTERNATIONAL TRANSACTIONS
5.1 About Customs, Duties and Taxes
When you place your order with Anne Claire Baby, you, as the recipient, are the importer. Therefore, you are responsible for ensuring compliance with all Brazilian import laws and regulations, including all possible taxes and fees charged at the time the product arrives in Brazil.
The recipient is the importer and must comply with all Brazilian laws and regulations. Orders shipped from outside Brazil may be subject to import taxes, customs duties, approval fees and other additional charges for customs clearance. Anne Claire Baby has no control over these charges nor can we estimate their value.
5.2 How do I know if I will have to pay fees and/or taxes?
You may be subject to taxes and fees during the customs clearance process. The main taxes and fees are:
- Customs tax of 60% on the total purchase value
- ICMS (Tax on the Circulation of Goods and Services), which may vary depending on the State of final destination of the goods
- Postal dispatch charged by the Post Office
- Anatel approval fee for certain electronic devices
Note: Taxes may range from 60% to 120% of the purchase value. The collection of the listed taxes is the responsibility of Brazilian customs. Even if you have been warned of the possibility of your order being taxed, customs authorities may understand that there is no need to charge taxes. This assessment will be made on each purchase, so the non-requirement of taxes on one order does not imply the same assessment on future purchases.
5.3 Issuing Invoices
The international seller does not have mechanisms to issue an invoice, since he/she is not a company registered in Brazil. The international seller responsible for your purchase may issue a commercial invoice (Invoice) with your CPF. This is the official document that formalizes the entry of the purchased items into Brazil. In case of tax charges, the Federal Revenue Service will issue a Tax and Services Statement (DIS) in your name. You will be responsible for paying the aforementioned taxes levied on your purchase.
5.4 Order sent by Correios and its partner companies
Find the tracking code in Your orders and access the My imports page on the Correios website. Register or log in with a previously registered username and password and search for the order by code. Follow the instructions to choose the payment method.
Note: All international orders are subject to a Postal Dispatch fee. This amount paid to the Post Office covers costs for receiving items, inspection, storage and other customs services.
5.5 In case of non-payment of Taxes within the established deadline
If payment is not made within 20 calendar days, your order will not be delivered. The order will be returned to Anne Claire Baby in its country of origin or retained by customs authorities. We are unable to estimate how long it will take for the package to be received by Anne Claire Baby.
Note: The amount paid for import fees not included in the initial price of the product will not be refunded by Anne Claire Baby in the event of a return or refund.
If the package is not cleared, it may be sent for loss (abandoned condition after the storage period has expired), and reimbursement or resending will not be possible.
* refund or reshipment is not possible in case of loss of merchandise.
5.5. IOF incidence and spread
5.5.1 Those who use a credit card for international purchases – including those made online – pay an IOF of 6.38% on the value of these purchases in reais. The amount is collected by the Brazilian Federal Government and appears on the card statement after the purchase is completed.
5.5.2 Bank spread
The spread is a fee charged by the credit card when used in other countries, as an additional fee for the service provided to the user by the financial institution. This amount is collected by the buyer's bank.
6. EVENTS OUTSIDE OUR CONTROL
6.1 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control or Force Majeure.
6.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, ships, aircraft, motor transport or other means of public or private transport.
6.3 If an event outside our control occurs that affects the performance of our obligations under a Contract:
6.3.1 we will contact you as soon as possible to notify you; and
6.3.2 our obligations under a Contract will be suspended and the time for us to perform our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control has ended.
7. Warranty
The buyer is aware that this is a direct import and, if the brand does not have a representative or factory in Brazil, there is no warranty coverage.
Our Store offers 3 or 6 month coverage and must be purchased prior to the delivery date of your order.
For more details visit: https://www.anneclairebaby.com/products/garantia
Anne Claire Baby Store Ltd.
Registered in England and Wales
COMPANY REGISTRATION NUMBER 09448727
VAT NUMBER GB 236599663